Professional conduct
Every K.A.Z Carriers driver is expected to:
- Be punctual and arrive within the agreed window
- Behave professionally and courteously at all times
- Keep customers informed of any delay or change to the plan
- Follow site rules, parking restrictions and any access instructions provided
- Treat goods carefully and as if they were their own
Driving standards
Drivers hold a valid UK driving licence with the appropriate category for the vehicle being operated. They drive within the law, within the speed limit and within the limits of the conditions on the day. The use of any handheld device while driving is prohibited.
Alcohol and recreational drugs are absolutely prohibited before and during a shift. Any prescription medication that may affect driving must be declared before duty.
Presentation
Drivers present themselves in a way that reflects the brand:
- Clean, smart workwear with appropriate PPE where the job requires it
- ID available on request
- Vehicles clean inside and out and free from clutter
Vehicle standards
The vehicle a driver brings to a job must be:
- Roadworthy, taxed, MOT'd and insured
- Visibly clean and tidy
- Fitted with appropriate straps, blankets and load restraints
- Carrying basic safety equipment (first-aid kit, high-vis vest, warning triangle)
Customer interaction
Drivers should:
- Greet customers politely and confirm the job details before loading or unloading
- Speak clearly and avoid jargon
- Follow delivery instructions accurately — leave-safe locations, signature requirements, etc.
- Ask for help rather than risk damage or injury when handling awkward items
- Never enter a customer's property uninvited
Checks and background
K.A.Z Carriers drivers are vetted before they take on customer work. Right-to-work checks, licence checks and references are confirmed at engagement, and Basic DBS checks are obtained where appropriate to the work being carried out. Enhanced checks are obtained for contracts that specifically require them.
Reporting and review
Drivers are expected to report incidents, complaints and near misses promptly. Customer feedback — positive or negative — is reviewed and acted on. Any persistent failure to meet these standards is treated as a disciplinary matter or, for subcontractors, a contractual one.